Alert: U.S. Embassy Mexico City; hotels closures and travel disruption are expected in Mexico


Alert – U.S. Embassy Mexico City, Mexico (April 3, 2020)

Location: Mexico
Event: Mexico COVID-19 Update (April 3, 2020)

International commercial flight options currently exist in Mexico. U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period. The U.S. government does not anticipate arranging repatriation flights in Mexico at this time.

The Mexican government declared a national health emergency on March 30 and imposed restrictions on non-essential activities in the public, private, and social sectors until April 30. Essential activities include medical services and supplies, public safety, fundamental economic functions, government social programs, and critical infrastructure. Schools in Mexico are also closed until April 30. Health authorities in several Mexican border states are discouraging all visitors from traveling to Mexico over the Easter week. On April 3, Mexican Tourism and Health officials instructed hotels to cancel new and existing reservations and close for non-essential business. As a reminder, the U.S. government does not pay for lodging or other expenses incurred due to travel disruptions abroad. For more details and for information on state and municipal restrictions, please visit our COVID-19 webpage.

The Department of State issued a Global Level 4 Health Advisory for COVID-19 on March 19.

Actions to Take:

• Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency:
• Consult the CDC website for the most up-to-date information:
• For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations:
• Visit the COVID-19 crisis page on for the latest information:
• Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.
• Visit our Embassy webpage on COVID-19 for information on conditions in Mexico:
• Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.
• Check Port of Entry wait times at the U.S. border ( visit Customs and Border Protection’s latest updates:
• Learn about the latest status of consular operations at the Embassy, Consulates, and Consular Agencies:
• Call the Mexican Ministry of Health’s COVID-19 information hotline at 800 0044 800 for local information while in Mexico. English-speaking operators are often, but not always, available. Visit the local government COVID-19 website for updated information:

• For Emergency Assistance for U.S. citizens in Mexico, call (55) 8526 2561 from Mexico or 1-844-528-6611 from the United States.
• The U.S. Embassy in Mexico City is located at:
Paseo de la Reforma 305
Colonia Cuauhtémoc
06500, Ciudad de México
Phone: +52-55-5080-2000
Fax: +52-55-5080-2005
E-Mail: [email protected]
State Department – Consular Affairs: 888-407-4747 or 202-501-4444
• Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.
• Follow the Department of State on Facebook and Twitter.
• Follow the U.S. Embassy in Mexico on Facebook and Twitter.
• Review the Crime and Safety Reports for Mexico:
• Prepare a contingency plan for emergency situations.
• Review the Traveler’s mi Checklist:

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